When preparing clients for telemental health sessions, which approach is least effective?

The approach of offering an in-person consultation is considered least effective when preparing clients for telemental health sessions. This is primarily because the purpose of telemental health is to deliver services remotely, and introducing an in-person element may create confusion or inconsistency regarding the modality of care being provided. Clients may feel uncertain about the format of their sessions, which can lead to anxiety or hesitation as they prepare for digital interactions.

In contrast, the other approaches are geared toward familiarizing clients with the telemental health format. Providing advance written information helps clients understand the process and what to expect, thereby enhancing their comfort level. A phone conversation allows for direct interaction and clarification of any concerns the client might have about the technology or format. Offering a recorded or live demonstration can also significantly aid in reassuring clients about the technology involved and the therapeutic process they will be engaging in. Overall, these methods facilitate a smoother transition into telemental health services, ultimately benefiting the client's experience and engagement.