What role does a Patient Support Person serve in a telehealth setting?

In a telehealth setting, the role of a Patient Support Person primarily revolves around providing technical support and assistance during emergencies. This support is essential to ensure that the virtual connection remains stable and effective, which is critical for the quality of care.

Technical issues can arise during telehealth sessions, such as connectivity problems or troubleshooting software, which can disrupt the flow of communication between the patient and healthcare provider. The Patient Support Person is trained to help resolve these technical issues quickly, minimizing disruptions and helping the patient access the care they need timely.

Additionally, in emergency situations where a patient may need immediate assistance or intervention, the Patient Support Person can facilitate communication with the medical team, ensuring that the appropriate response is initiated promptly. This support enhances the safety and effectiveness of telehealth services, making it a vital component of patient care in this digital environment.

The other roles mentioned, while important, do not encompass the primary function of a Patient Support Person in telehealth, which is focused on immediate technical assistance and emergency support.