What is a key action to take before concluding a telehealth session?

Encouraging the client to ask questions before concluding a telehealth session fosters open communication and ensures that the client fully understands the information discussed. It allows them to clarify any uncertainties, express concerns, or seek additional support. By taking this step, providers enhance the therapeutic alliance and promote client engagement, which is essential for effective care.

This approach not only empowers clients but also affirms their role in the therapeutic process, ensuring they feel heard and valued. It contributes to better outcomes as clients are more likely to adhere to treatment recommendations when they feel involved and informed.

In contrast, the other actions either compromise the quality of the session or do not promote client engagement. For example, confirming payment and leaving or ending the session abruptly can leave clients feeling disregarded. Focusing solely on tech issues does not address the therapeutic aspects of the session, potentially overlooking the client’s emotional needs or questions about their treatment.